{"id":13,"date":"2026-05-24T22:08:05","date_gmt":"2026-05-24T22:08:05","guid":{"rendered":"https:\/\/matthallow.com\/?page_id=13"},"modified":"2026-08-13T20:40:56","modified_gmt":"2026-08-13T20:40:56","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/matthallow.com\/?page_id=13","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6800e6c1 e-flex e-con-boxed glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-parent\" data-id=\"6800e6c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79e9d22c elementor-widget elementor-widget-text-editor\" data-id=\"79e9d22c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"qMYqUG_convSearchResultHighlightRoot\"><div class=\"\" data-turn-id-container=\"request-WEB:e2747273-5aa4-4ed1-8d47-80c935532056-40\" data-is-intersecting=\"true\"><section class=\"text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-WEB:e2747273-5aa4-4ed1-8d47-80c935532056-40\" data-turn-id-container=\"request-WEB:e2747273-5aa4-4ed1-8d47-80c935532056-40\" data-testid=\"conversation-turn-6\" data-scroll-anchor=\"false\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\"><div class=\"flex max-w-full flex-col gap-4 grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"024dafeb-485c-408a-9d5f-6bf611dd60f5\" data-message-model-slug=\"gpt-5-5\" data-turn-start-message=\"true\"><div class=\"flex w-full flex-col gap-1 empty:hidden\"><div class=\"markdown prose dark:prose-invert wrap-break-word w-full light markdown-new-styling\"><p data-start=\"50\" data-end=\"79\"><strong data-start=\"50\" data-end=\"67\">Last Updated:<\/strong> 15 May 2025<\/p><p data-start=\"81\" data-end=\"286\">Thank you for shopping with <span style=\"color: #111111;\">MattHallow<\/span>.<br data-start=\"147\" data-end=\"150\" \/>We want you to be satisfied with your purchase. This Refund and Returns Policy explains how returns, exchanges, and refunds are handled.<\/p><hr data-start=\"288\" data-end=\"291\" \/><h1 data-section-id=\"oykga5\" data-start=\"293\" data-end=\"317\">1. Returns Eligibility<\/h1><p data-start=\"319\" data-end=\"359\">You may request a return or exchange if:<\/p><ul data-start=\"360\" data-end=\"560\"><li data-section-id=\"19mn3u\" data-start=\"360\" data-end=\"406\">The item is defective, damaged, or incorrect<\/li><li data-section-id=\"1r2ojtw\" data-start=\"407\" data-end=\"453\">The item is unused and in original condition<\/li><li data-section-id=\"1eiqjzb\" data-start=\"454\" data-end=\"501\">The item includes original tags and packaging<\/li><li data-section-id=\"1r5n9dh\" data-start=\"502\" data-end=\"560\">The return request is made within <strong data-start=\"538\" data-end=\"548\">8 days<\/strong> of delivery<\/li><\/ul><p data-start=\"562\" data-end=\"635\">We reserve the right to refuse returns that do not meet these conditions.<\/p><hr data-start=\"637\" data-end=\"640\" \/><h1 data-section-id=\"hbb6v2\" data-start=\"642\" data-end=\"667\">2. Non-Returnable Items<\/h1><p data-start=\"669\" data-end=\"720\">The following items may not be eligible for return:<\/p><ul data-start=\"721\" data-end=\"850\"><li data-section-id=\"1nm4thm\" data-start=\"721\" data-end=\"744\">Worn or used clothing<\/li><li data-section-id=\"1x4khp6\" data-start=\"745\" data-end=\"774\">Items without original tags<\/li><li data-section-id=\"1w40e8o\" data-start=\"775\" data-end=\"800\">Sale or clearance items<\/li><li data-section-id=\"ra50wj\" data-start=\"801\" data-end=\"813\">Gift cards<\/li><li data-section-id=\"qu7sp5\" data-start=\"814\" data-end=\"850\">Underwear or hygiene-related items<\/li><\/ul><hr data-start=\"852\" data-end=\"855\" \/><h1 data-section-id=\"ax3qh9\" data-start=\"857\" data-end=\"889\">3. Incorrect or Damaged Orders<\/h1><p data-start=\"891\" data-end=\"906\">If you receive:<\/p><ul data-start=\"907\" data-end=\"962\"><li data-section-id=\"1fxsqmf\" data-start=\"907\" data-end=\"923\">The wrong item<\/li><li data-section-id=\"yfnblf\" data-start=\"924\" data-end=\"940\">A damaged item<\/li><li data-section-id=\"1yau39p\" data-start=\"941\" data-end=\"962\">A defective product<\/li><\/ul><p data-start=\"964\" data-end=\"1031\">please contact us within <strong data-start=\"989\" data-end=\"1001\">48 hours<\/strong> of receiving your order with:<\/p><ul data-start=\"1032\" data-end=\"1101\"><li data-section-id=\"1ltdx4k\" data-start=\"1032\" data-end=\"1051\">Your order number<\/li><li data-section-id=\"17aqpv6\" data-start=\"1052\" data-end=\"1072\">Photos of the item<\/li><li data-section-id=\"153m1l2\" data-start=\"1073\" data-end=\"1101\">A description of the issue<\/li><\/ul><p data-start=\"1103\" data-end=\"1181\">We will assess the issue and arrange a replacement or refund where applicable.<\/p><hr data-start=\"1183\" data-end=\"1186\" \/><h1 data-section-id=\"1741dvl\" data-start=\"1188\" data-end=\"1200\">4. Refunds<\/h1><p data-start=\"1202\" data-end=\"1245\">Once your return is received and inspected:<\/p><ul data-start=\"1246\" data-end=\"1391\"><li data-section-id=\"1aacpqr\" data-start=\"1246\" data-end=\"1313\">Approved refunds will be processed to the original payment method<\/li><li data-section-id=\"cn2ljg\" data-start=\"1314\" data-end=\"1391\">Refund processing times may vary depending on your bank or payment provider<\/li><\/ul><p data-start=\"1393\" data-end=\"1474\">Shipping fees are generally non-refundable unless the return is due to our error.<\/p><hr data-start=\"1476\" data-end=\"1479\" \/><h1 data-section-id=\"sejs7p\" data-start=\"1481\" data-end=\"1495\">5. Exchanges<\/h1><p data-start=\"1497\" data-end=\"1524\">We may offer exchanges for:<\/p><ul data-start=\"1525\" data-end=\"1581\"><li data-section-id=\"nvu9qz\" data-start=\"1525\" data-end=\"1542\">Different sizes<\/li><li data-section-id=\"zra6f3\" data-start=\"1543\" data-end=\"1563\">Defective products<\/li><li data-section-id=\"xw14pj\" data-start=\"1564\" data-end=\"1581\">Incorrect items<\/li><\/ul><p data-start=\"1583\" data-end=\"1627\">Exchanges are subject to stock availability.<\/p><hr data-start=\"1629\" data-end=\"1632\" \/><h1 data-section-id=\"h0jxie\" data-start=\"1634\" data-end=\"1654\">6. Return Shipping<\/h1><p data-start=\"1656\" data-end=\"1718\">Customers may be responsible for return shipping costs unless:<\/p><ul data-start=\"1719\" data-end=\"1799\"><li data-section-id=\"lxukum\" data-start=\"1719\" data-end=\"1743\">The item was defective<\/li><li data-section-id=\"1n45w1a\" data-start=\"1744\" data-end=\"1769\">The wrong item was sent<\/li><li data-section-id=\"1kfmdbe\" data-start=\"1770\" data-end=\"1799\">The product arrived damaged<\/li><\/ul><p data-start=\"1801\" data-end=\"1867\">We recommend using a tracked courier service when returning items.<\/p><hr data-start=\"1869\" data-end=\"1872\" \/><h1 data-section-id=\"u4sfi3\" data-start=\"1874\" data-end=\"1892\">7. Cancellations<\/h1><p data-start=\"1894\" data-end=\"1953\">Orders may only be cancelled before they have been shipped.<\/p><p data-start=\"1955\" data-end=\"2032\">Once an order has been dispatched, it must follow the normal returns process.<\/p><hr data-start=\"2034\" data-end=\"2037\" \/><h1 data-section-id=\"e3lt6l\" data-start=\"2039\" data-end=\"2059\">8. Consumer Rights<\/h1><p data-start=\"2061\" data-end=\"2196\">This policy operates in accordance with applicable South African consumer protection laws, including the Consumer Protection Act (CPA).<\/p><p data-start=\"2198\" data-end=\"2270\">Nothing in this policy limits your legal rights under South African law.<\/p><hr data-start=\"2272\" data-end=\"2275\" \/><h1 data-section-id=\"135yv3r\" data-start=\"2277\" data-end=\"2292\">9. Contact Us<\/h1><p data-start=\"2294\" data-end=\"2339\">For return or refund requests, contact us at:<\/p><p data-start=\"2341\" data-end=\"2438\" data-is-last-node=\"\" data-is-only-node=\"\"><strong><span style=\"color: #111111;\">MattHallow<\/span><\/strong><br data-start=\"2355\" data-end=\"2358\" \/>Website: <span style=\"color: #111111;\">MattHallow<\/span><span class=\"\" data-state=\"closed\"><a class=\"decorated-link cursor-pointer\" target=\"_blank\" rel=\"noopener\">.com<\/a><\/span><br data-start=\"2404\" data-end=\"2407\" \/>Email: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2414\" data-end=\"2438\" data-is-last-node=\"\">support@matthallow.com<\/a><\/p><\/div><\/div><\/div><\/div><div class=\"z-0 flex min-h-[46px] justify-start\">\u00a0<\/div><div class=\"mt-3 w-full empty:hidden\"><div class=\"text-center\">\u00a0<\/div><\/div><\/div><\/div><\/section><\/div><\/div><div class=\"pointer-events-none -mt-px h-px translate-y-[calc(var(--scroll-root-safe-area-inset-bottom)-14*var(--spacing))]\" aria-hidden=\"true\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Last Updated: 15 May 2025 Thank you for shopping with MattHallow.We want you to be satisfied with your purchase. This Refund and Returns Policy explains how returns, exchanges, and refunds are handled. 1. Returns Eligibility You may request a return or exchange if: The item is defective, damaged, or incorrect The item is unused and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/matthallow.com\/index.php?rest_route=\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/matthallow.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/matthallow.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/matthallow.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/matthallow.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=13"}],"version-history":[{"count":12,"href":"https:\/\/matthallow.com\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":1000501,"href":"https:\/\/matthallow.com\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions\/1000501"}],"wp:attachment":[{"href":"https:\/\/matthallow.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}