Welcome to MattHallow
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and purchase products from us.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

MattHallow is an online clothing store based in South Africa, offering fashion apparel and accessories through our website.

For any privacy-related questions, you can contact us at:

Email: support@matthallow.com
Website: MattHallow.com

2. Information We Collect

When you use our website, we may collect the following information:

Personal Information

• Full name
• Email address
• Phone number
• Delivery address
• Billing information
• Order history

Payment Information

Payments are processed securely through third-party payment providers. We do not store your full card or banking details on our servers.

Automatically Collected Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and tracking information

3. How We Use Your Information

We use your information to:

• Process and deliver orders
• Communicate with you about purchases
• Provide customer support
• Improve our website and services
• Prevent fraud and unauthorized transactions
• Send promotional offers and updates (only if you opt in)

4. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties, including:

• Payment processors
• Courier and delivery companies
• Website hosting providers
• Marketing and analytics services

These providers may only use your information to perform services on our behalf.

5. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Enhance your shopping experience

You can disable cookies through your browser settings, but some website features may not function properly.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration

However, no online platform can guarantee complete security.

7. Your Rights

Under South African privacy laws, including the Protection of Personal Information Act (POPIA), you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications

To exercise these rights, contact us using the details provided above.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Retention of Information

We retain personal information only for as long as necessary to:

• Fulfill orders
• Meet legal obligations
• Resolve disputes
• Enforce agreements

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

MattHallow
Website: MattHallow.com
Email: support@matthallow.com